Our Support Centre is open 24hrs!
Before contacting us we suggest you read our FAQ on late parcels, returning items, warranty and faulty items. CUSTOMER SUPPORT CENTRE (login first)
Live Online Chat
Please click on 'Live Chat' button on the top and chat with our 24/7 customer services team.
Our Support Centre is 24hrs, however before contacting us we suggest you read our FAQ on late parcels, returning items, warranty and faulty items. Support Centre (login first)
Parcel return address
We do not accept parcels returned to us which do not contain the correct address details and a senders name and address on the outside of the parcel.
If you wish to return an item, please read our FAQ first. A link to the support form and warranty return address is located in the FAQ page.
Visiting our office
Should you wish to collect your parcel from our office in Hong Kong, please contact us prior to arriving to ensure your order is ready for collection.
If you have a product that you would like to see brought to market then please contact us at CUSTOMER SUPPORT CENTRE (login first) and select "Inventors Portal".