Why steal from customers?

Nasty experience:

Forked-out 30-bucks for a micro-heli, and another 30 for shipping. Down $60.

The thing was defective, so I paid another 20-dollars to return it for 'repair or replacement'. Down $80.

HK ripp-me-off and, instead of replacing the helicopter, refund the $30 cost of the heli only!!! Out $50, through fault on my part, and zero to show for it!!

No, HK. When I paid you the initial $60, it was with the expectation that I would receive what I paid for. If you cannot supply items as described, then this is YOUR FAULT, and your liability is the full $60.

No, HK. When I expended the extra $20 to return the faulty merchandise to you, it was with the expectation that it would be 'repaired or replaced', and returned to me at no further cost. If YOU DECIDE to cancel the order at this point, then your liability extends further to the return postage I have expended, especially given the false pretence you have created.

Your business practices clearly extend to within the realm of criminal conduct, HK. I've cancelled all my outstanding orders, and will fight this to the last.

M.

"Products MUST be returned to us for inspection.
Liability of the product is restricted to the sale price of the product."
It's not what you want to hear but they do make it pretty clear they don't pay for shipping or anything apart from the item itself. It's a bit of a lottery dealing with an overseas supplier and most times we win but sometimes we lose. We've just got to weigh up whether the wins outweigh the loses.

DOS attack mode on.

Originally posted by Tressie DOS attack mode on.

Nobody is attacking you. We're just letting you know the facts.

Well that shows my level of computer literacy, I thought DOS was just a typo for Homer Simpsons "Doh".
That's a bit like going into a police station to tell them what time you'll be trying to rob the bank. He's a pretty silly young fella making threats like that. Then again he did spend $80.oo on a $30.oo heli.