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Why steal from customers?
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Daithi View Drop Down
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Posts: 2587 		  Quote Daithi Quote  Post ReplyReply Direct Link To This Post Topic: Why steal from customers?
    Posted: 28/May/2012 at 8:19pm
Now let me recap the 'ah's - you threatened a DOS attack, you accused them of theft, you were turned down by Paypal, you sent back an item which turned out NOT to be covered by warranty.

Let me tell you a secret - warranty doesn't cover non-defective items nor does it cover damage caused by the end-user (it also by the way doesn't cover labour costs - warranty repairs are legally allowed to simply cover parts - nothing else)
I don't care what it says on the profile - I'm so NOT GB!
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Tressie View Drop Down
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Posts: 29 		  Quote Tressie Quote  Post ReplyReply Direct Link To This Post Posted: 28/May/2012 at 4:50pm
Geat news!

I just got word from HK's warranty department, informing me that the endlessly spinning coaxial microcopter I returned to them for 'repair or replacement', wasn't defective after-all. It seems that I'm just an idiot, and I send things back for no good reason.

Even better is the news that my apparent warranty claim is officially groundless, therefore I am no-longer entitled to any of the $80 it has cost me to get this far. Not even the product cost!!!

Let's see...they stole the product purchase price, the shipping costs, and duplicitously swindled me on the return shipping. $80 out, and officially zippo to show for it. That, and having to deal with an endless steam of AH's along the way.

Onya HK.
Gravity never loses! The best you can hope for is a draw!
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pavltka View Drop Down
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Posts: 6 		  Quote pavltka Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 9:40am
hope it is. keep my fingers crossed. thanks
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Daithi View Drop Down
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Posts: 2587 		  Quote Daithi Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 9:33am
That;s the correct place now Pavel
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pavltka View Drop Down
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Posts: 6 		  Quote pavltka Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 9:28am
i really hope so for my sake, once again thanks.
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Posts: 3114 		  Quote Sawdust Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 9:18am
They are pretty good there, they'll sort your problem out.

Edited by Sawdust - 18/May/2012 at 9:19am




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pavltka View Drop Down
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Posts: 6 		  Quote pavltka Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 8:23am
thanx i hope it is right this time. i'm really new to this
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Sawdust View Drop Down
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Posts: 3114 		  Quote Sawdust Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 7:52am
Originally posted by pavltka

he thanks a million for that advise, but i've tried CS also but no answer from HK i thought maybe some one else had a similar problem which is solved i just don't know what to do anymore
Hi pavlkta. You haven't posted in the support section Daithi mentioned yet.
Post in HERE (link to support section)
Don't forget to add your order number plus any support ticket numbers etc. You wont get an imediate reply but usualy within 24 to 48 hours a CS rep will reply and try and sort things out for you.




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Daithi View Drop Down
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Posts: 2587 		  Quote Daithi Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 7:50am
Pavltka - you have never posted in order support at the bottom if the home page . That's where you need to ask. Start a topic there with the order number as header
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pavltka View Drop Down
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Posts: 6 		  Quote pavltka Quote  Post ReplyReply Direct Link To This Post Posted: 18/May/2012 at 7:39am
he thanks a million for that advise, but i've tried CS also but no answer from HK i thought maybe some one else had a similar problem which is solved i just don't know what to do anymore
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