Order 2004117141 Ticket #216193

Message Topic Search Topic Options Post Reply Create New Topic Printable Version

I ordered 4 High spec 6S 4.5A NanoTech batteries, all were checked as soon as I unpacked them. One was underviceable, dead on arrival, photos were taken that clearly show the problem.

I have been advised to return the unserviceable battery, we all know that this is not cost effective and I went out of my way to provide clear evidence of the problem. I cannot understand why I should incur extra cost on postage due to bad luck on receiving faulty goods, this is clearly not conducive to a good business relationship. I hope HK do the right thing and send off a replacement ASAP.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version
Cyprusflyer Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (CY) USERID: 1278756 Newbie Joined: 31/Mar/2012 Online Status: Offline Posts: 5	Quote Reply Topic: Order 2004117141 Ticket #216193 Posted: 12/Apr/2012 at 8:20pm
	I ordered 4 High spec 6S 4.5A NanoTech batteries, all were checked as soon as I unpacked them. One was underviceable, dead on arrival, photos were taken that clearly show the problem. I have been advised to return the unserviceable battery, we all know that this is not cost effective and I went out of my way to provide clear evidence of the problem. I cannot understand why I should incur extra cost on postage due to bad luck on receiving faulty goods, this is clearly not conducive to a good business relationship. I hope HK do the right thing and send off a replacement ASAP.

CSbeta Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (US) USERID: 894422 HobbyKing Support Joined: 12/Apr/2011 Online Status: Offline Posts: 2567	Quote Reply Posted: 13/Apr/2012 at 11:20am
	Please find Ticket #216193 for the latest update, thank you.
	Please use our ZenDesk for support. PM box is not available.

Cyprusflyer Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (CY) USERID: 1278756 Newbie Joined: 31/Mar/2012 Online Status: Offline Posts: 5	Quote Reply Posted: 13/Apr/2012 at 1:10pm
	Many thanks, I am now a lot happier with a satisfactory conclusion, restored my faith.