HobbyKing Forums
Forum Home Forum Home > Hobby King Forums > Suggestions/Ideas
  New Posts New Posts RSS Feed: Faster Live Chat Support
  FAQ FAQ  Forum Search   Calendar   Register Register  Login Login

Faster Live Chat Support

 Post Reply Post Reply
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
javipons22 View Drop Down
Platinum  (AR)
USERID: 802758
Newbie
Newbie
Avatar

Joined: 28/Mar/2011
Location: Argentina
Online Status: Offline
Posts: 12
  Quote javipons22 Quote  Post ReplyReply Direct Link To This Post Topic: Faster Live Chat Support
    Posted: 11/Apr/2012 at 6:29am
Hi hobbyking..
Im really tired of waiting 1 hour for the Live Chat to answer!..
It used to take no more than 10 minutes in the past , but now it is really slow

Please do somethingg!!!
Back to Top
Daithi View Drop Down
Platinum  (GB)
USERID: 1241240
Hobbyking Addict
Hobbyking Addict
Avatar

Joined: 06/Jan/2012
Location: Belfast,Ireland
Online Status: Offline
Posts: 6452
  Quote Daithi Quote  Post ReplyReply Direct Link To This Post Posted: 11/Apr/2012 at 8:37am
I think the problem is twofold. They are swamped and also there are the people who do nothing except moan (which further delays the response time)
I don't care what it says on the profile - I'm so NOT GB!
Back to Top
javipons22 View Drop Down
Platinum  (AR)
USERID: 802758
Newbie
Newbie
Avatar

Joined: 28/Mar/2011
Location: Argentina
Online Status: Offline
Posts: 12
  Quote javipons22 Quote  Post ReplyReply Direct Link To This Post Posted: 11/Apr/2012 at 8:42am
Originally posted by Daithi

I think the problem is twofold. They are swamped and also there are the people who do nothing except moan (which further delays the response time)


You are right , the service is great , and I know the long waiting is due to all those who complain about something they cant complain ( such as hobbyking) ..

If thats the case , it if were possible to create a section for complaints , and another section for order modification , that would be best for all of us ..

I dont think the live support is for making questions about products or else , is for editing orders and nothing else

Edited by javipons22 - 11/Apr/2012 at 8:45am
Back to Top
Daithi View Drop Down
Platinum  (GB)
USERID: 1241240
Hobbyking Addict
Hobbyking Addict
Avatar

Joined: 06/Jan/2012
Location: Belfast,Ireland
Online Status: Offline
Posts: 6452
  Quote Daithi Quote  Post ReplyReply Direct Link To This Post Posted: 11/Apr/2012 at 8:46am
There is a complaints section (down at the bottom of the main forum listing) but seeing some of the posts here I'd bet that some people just use live chat to moan anyway.

I was on earlier today and got through after about 10 minutes - I was cancelling a pair of servoes that were on back order for over a month and replacing them with two similar ones. It was done, order modified and updated before the chat was even closed.
I don't care what it says on the profile - I'm so NOT GB!
Back to Top
javipons22 View Drop Down
Platinum  (AR)
USERID: 802758
Newbie
Newbie
Avatar

Joined: 28/Mar/2011
Location: Argentina
Online Status: Offline
Posts: 12
  Quote javipons22 Quote  Post ReplyReply Direct Link To This Post Posted: 11/Apr/2012 at 8:50am
That's why , I personally have never spent more than 5 minutes chatting with live support ,
So here is the idea , making one live support area for order modification, and other live support for complaints

Edited by javipons22 - 13/Apr/2012 at 8:51am
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down

Bulletin Board Software by Web Wiz Forums® version 9.54
Copyright ©2001-2008 Web Wiz

This page was generated in 0.156 seconds.