Faulty Lipo received

yeah, its scrap.

I don't think you can legally send it back via air mail, as its a fire hazard, so basically, you have a combustible paper weight.

I've gotten three dead lipos from hobby jester so far, thankfully they weren't expensive ones.

since then another 3 won't balance or keep balanced.

So of the 18 batteries I've bought, 1/3rd have been dodgy.

Thanks guys, I have the usual nonsense about returning a battery that was received and checked faulty the same day, submitted photographic evidence but no, they want me to return it and NO Refund for the cost.
As far as I am concerned HK are in breach of contract, we had an agreement where I paid for new serviceable batteries including postage. This has not been fulfilled, there is no way I am responsible for further postage cost due to poor quality control on behalf of HK.
This company hides in the Far East, yes they may be cheaper but there is little recourse and customer service is appaling (1 week to answer emails).
So HK are playing the game, discouraging what is not even a warranty claim, its DOA, OK this is where our relationship ends and I will be publishing the FACTS on every forum and I can find.

Originally posted by Cyprusflyer Thanks guys, I have the usual nonsense about returning a battery that was received and checked faulty the same day, submitted photographic evidence but no, they want me to return it and NO Refund for the cost. As far as I am concerned HK are in breach of contract, we had an agreement where I paid for new serviceable batteries including postage. This has not been fulfilled, there is no way I am responsible for further postage cost due to poor quality control on behalf of HK. This company hides in the Far East, yes they may be cheaper but there is little recourse and customer service is appaling (1 week to answer emails). So HK are playing the game, discouraging what is not even a warranty claim, its DOA, OK this is where our relationship ends and I will be publishing the FACTS on every forum and I can find.

Returning to the store at your copst is life.
If you buy a faulty item at the store that you drove 5 hours to and it broke or was damaged when you got home to try it out, you have to drive it back to the strore at your expense.
Same thing is here, you just ship it. You might be lucky that you can return it to a closer location.
Too bad about the faulty unit though. Would be nice if HK had better QC.
I've had to return a few and all were large capacity models :(