#212886 Return from order 2003954711/2003952728

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All finally sorted and credit issued thanks. Still don't understand why it's taken so long.

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MonkeysPunk Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (GB) USERID: 1237392 Newbie Joined: 05/Jan/2012 Online Status: Offline Posts: 17	Quote Reply Topic: #212886 Return from order 2003954711/2003952728 Posted: 10/Apr/2012 at 7:57pm
	All finally sorted and credit issued thanks. Still don't understand why it's taken so long.

CSbeta Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (US) USERID: 894422 HobbyKing Support Joined: 12/Apr/2011 Online Status: Offline Posts: 2559	Quote Reply Posted: 10/Apr/2012 at 6:40pm
	Sorry for the inconvenience, please find an update again via ticket#212886
	Please use our ZenDesk for support. PM box is not available.

MonkeysPunk Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (GB) USERID: 1237392 Newbie Joined: 05/Jan/2012 Online Status: Offline Posts: 17	Quote Reply Posted: 08/Apr/2012 at 9:25pm
	Still no response after another 4 days of waiting. Why has it been over a month I am waiting now ?

MonkeysPunk Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (GB) USERID: 1237392 Newbie Joined: 05/Jan/2012 Online Status: Offline Posts: 17	Quote Reply Posted: 05/Apr/2012 at 4:47pm
	There is no change in the ticket. I am still waiting for a response.

CSbeta Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (US) USERID: 894422 HobbyKing Support Joined: 12/Apr/2011 Online Status: Offline Posts: 2559	Quote Reply Posted: 05/Apr/2012 at 4:14pm
	Please find ticket#212886 for the latest information, thank you.
	Please use our ZenDesk for support. PM box is not available.

MonkeysPunk Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (GB) USERID: 1237392 Newbie Joined: 05/Jan/2012 Online Status: Offline Posts: 17	Quote Reply Posted: 05/Apr/2012 at 4:09am
	Ok I have messaged the support team and I still haven't been issued a credit for the faulty motor. I cant understand why this is taking so long to get my money back when I sent them straight back at my cost. It has taken over a month now just to get this far. They are asking for more details about a faulty motor but if you look at it you can see what is wrong straight away. Please could someone responed to my ticket ?

CSbeta Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (US) USERID: 894422 HobbyKing Support Joined: 12/Apr/2011 Online Status: Offline Posts: 2559	Quote Reply Posted: 03/Apr/2012 at 11:06am
	Please refer to the ticket #212886 for the latest update,thank you
	Please use our ZenDesk for support. PM box is not available.

MonkeysPunk Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (GB) USERID: 1237392 Newbie Joined: 05/Jan/2012 Online Status: Offline Posts: 17	Quote Reply Posted: 02/Apr/2012 at 3:54pm
	I got a refund for the ESCs x4 but not for the motor 2003952728 that was sent back at the same time. Any idea why this is please ? Edited by MonkeysPunk - 03/Apr/2012 at 1:51am

CSbeta Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (US) USERID: 894422 HobbyKing Support Joined: 12/Apr/2011 Online Status: Offline Posts: 2559	Quote Reply Posted: 01/Apr/2012 at 2:38am
	Sorry for the inconvenience. I have sent out an urgent message to our assigned colleague for a follow up. Thanks for your kind patience.
	Please use our ZenDesk for support. PM box is not available.

MonkeysPunk Members Profile Send Private Message Find Members Posts Add to Buddy List Platinum (GB) USERID: 1237392 Newbie Joined: 05/Jan/2012 Online Status: Offline Posts: 17	Quote Reply Posted: 31/Mar/2012 at 6:31am
	Still no message and its been 9 days since I started the ticket.Live chat says the same thing that someone will contact me but nothing. I don't understand why its delayed so long with a simple replacement for faulty goods.